Service Now: Filter incident listUser accesses ServiceNow incident list and applies filters to narrow results.This recording captures interaction with ServiceNow's self-service incident management interface, demonstrating list filtering, record querying, and view navigation within a ticketing or service request management system. The user engages with filterable table views, query parameters, and incident records to narrow or refine displayed results. Related concepts include query building, advanced search, faceted filtering, data table interaction, list view controls, and ITSM workflow navigation.Direct navigation with query parameters, no loading delay or confirmation needed.Recorded Nov 9, 2026Filter ApplicationList View NavigationQuery Parameter Manipulation
Open incident list filterClick the filter icon to access filtering options for the incident list.
Configure filter criteriaSelect or enter the desired filter conditions to narrow down incidents.
Apply filters to incidentsClick apply to view the filtered incident list with your selected criteria.
Final screen
Service Now: Create new recordClick create button, open new incident form, ready to fill details.This ServiceNow incident creation flow demonstrates a standard record initialization pattern in enterprise service management systems. Users launch a new incident from a list view, triggering immediate form generation with auto-assigned record identifier. The flow showcases context preservation (referrer URL tracking), stateless form initialization, and the transition from list-based navigation to detail-view editing. This pattern supports rapid ticket creation workflows common in IT help desk and incident response scenarios.Direct and immediate, new form opens without dialogs or confirmations.Recorded Nov 8, 2026Progressive Disclosure
Access Incidents Self Service viewOpen the Incidents View: Self Service application to begin creating a new incident record.
Open new incident creation formClick the create button to open the incident form and begin entering record details.
Complete incident record fieldsFill in the required incident details such as title, description, and priority information.
Submit and save new incidentClick submit to save the incident record and return to the incidents list view.
Final screen
service-now.com 2 flows
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