Service Now: Filter incident listUser accesses ServiceNow incident list and applies filters to narrow results.This recording captures interaction with ServiceNow's self-service incident management interface, demonstrating list filtering, record querying, and view navigation within a ticketing or service request management system. The user engages with filterable table views, query parameters, and incident records to narrow or refine displayed results. Related concepts include query building, advanced search, faceted filtering, data table interaction, list view controls, and ITSM workflow navigation.Direct navigation with query parameters, no loading delay or confirmation needed.Recorded Nov 9, 2026Filter ApplicationList View NavigationQuery Parameter Manipulation
Open incident list filterClick the filter icon to access filtering options for the incident list.
Configure filter criteriaSelect or enter the desired filter conditions to narrow down incidents.
Apply filters to incidentsClick apply to view the filtered incident list with your selected criteria.
Final screen
Salesforce: New List viewSelect a filtered view, configure additional filters, refine lead list results.This Salesforce recording demonstrates list view filtering and search refinement. The user navigates Salesforce's Leads module, accesses a saved list view called 'Low amount leads', and configures custom filters using a field-operator-value builder interface. The workflow shows how users discover, select, and modify pre-configured views to segment CRM data. The list view toolbar provides quick actions like New, Import, Add to Campaign, and Send Email alongside sorting, filtering, and column management controls. This pattern exemplifies faceted search, saved views, and contextual data refinemenImmediate feedback, expandable panels, no confirmation needed for filter application.Recorded Nov 8, 2026Dropdown SelectionInline Filter ConfigurationProgressive Disclosure
Loads when you get hereOpen list view options menuClick the dropdown menu to access options for customizing your list view.
Loads when you get hereSelect Rename optionClick Rename to give your new list view a descriptive name.
Loads when you get hereEnter list view nameType a name for your new list view in the input field.
Loads when you get hereSave list view nameClick Save to confirm the name and create your new list view.
Loads when you get hereView new list createdYour new list view now appears with default leads data and filtering options.
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